Template · EAA Annex V

Accessibility Statement Template for Online Shops (European Accessibility Act)

Since 28 June 2025, online shops covered by the European Accessibility Act must provide information on how their service meets the accessibility requirements. Here is what belongs in it – with a template to adapt.

What it should contain

• A general description of the service in plain language.
• How the service meets the requirements – keyboard access, text alternatives, labelled forms, resizable text.
• Compliance status and known issues with alternatives.
• A contact for reporting barriers.
• The competent market surveillance authority in your member state.

Template (short)

Accessibility statement

[Company] is committed to making [Shop] accessible.

Description of the service
Customers can search, compare, order and pay for products.

Compliance status
[Shop] is partially compliant. Basis: EN 301 549 / WCAG level AA.

How we meet the requirements
- All pages can be operated with a keyboard, focus is visible.
- Informative images have text alternatives.
- Form fields are labelled.

Known issues and alternatives
- [Issue] – fixed by [date]. Until then we help by email.

Feedback: [email] · [phone]
Enforcement: [authority]

The Compliance Kit turns a short form into the complete statement as text and HTML – with date, method and your known issues.

FAQ

Where should the accessibility statement be published?

The EAA requires the information in the general terms and conditions or in another clearly visible way. Most shops use a dedicated page linked in the footer next to the legal notice and privacy policy.

Should the statement list known issues?

If the shop is only partially compliant, it is good practice to list known issues openly and offer an alternative, such as help by email or phone. Claiming full compliance despite known issues is risky.